Social and Emotional Support Resources are a Phone Call Away: IDEA Launches Student and Family Phone Line

During these unprecedented times IDEA Public Schools remains committed to connecting students and families to resources that can help them overcome various challenges 

Our Team & Family is here to facilitate access to national and local resources to help our Team  & Family navigate a host of circumstances: unemployment challenges, food shortages, or lack of access to internet services. For those experiencing anxiety or grief, we can also give referrals to mental health services.  

We encourage students and families to start by reaching out to their campus.  IDEA’s Academic Counselors and Social Workers are ready to help with social and emotional needs. If families and students are unable to reach their campus, they call our newly instated IDEA Student and Family Support Line at 1-855-906-0144. The support line is open for calls weekdays from 7:30 a.m. to 6 p.m. Calls made after 6 p.m. or during the weekend will be answered the next business day. 

“Our Academic Counselors and Social Workers are well equipped with resources and tools to help our scholars and families during this time of uncertainty,” said Denise SmasalManager of Student Advocacy. “Campus teams have done an amazing job throughout the year of building relationships with our scholars and families, and we want to make sure we continue to promote that partnership during this time.” 

Campus Academic Counselors and social workers are available Monday – Friday 7:30 a.m. to 4 p.m.  

For those in immediate danger or crisis emergency, please call 911 or local law enforcement.  

Below is a list of contact information for national and local resources.  

National and local support: 

  • National Suicide Prevention Lifeline at 1-800-273-TALK (8255)
  • Crisis Text Line is available for free, by texting HOME to 741741
  • Disaster Distress Helpline 

Call 1-800-985-5990 or text TalkWithUs to 66746.The Disaster Distress Helpline (DDH) provides crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies. 

Text MHA to 741741 to be connected to a trained Crisis Counselor. Crisis Text Line provides free, text-based support 24/7. 

Call 1-866-488-7386 or text START to 678678. A national 24-hour, toll free confidential suicide hotline for LGBTQ youth. 

For assistance finding food, paying for housing bills, accessing free childcare, or other essential services, visit or dial 211 to speak to someone who can help. Run by the United Way. 

National Domestic Violence Hotline 

For any victims and survivors who need support, call 1-800-799-7233 or 1-800-799-7233 for TTY. If the person is unable to speak safely, log onto or text LOVEIS to 22522. 

Online support resources: 

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